Terms of service


Terms of Service



Welcome to Dolled Up Collections. By accessing our website or purchasing from us, you agree to the following terms and conditions.


These Terms of Service apply to all users of the site including browsers, customers, vendors, and contributors of content.


By visiting our website or purchasing a product, you agree to be bound by these Terms of Service.





Products



Dolled Up Collections specializes in luxury single-donor raw Vietnamese and raw Indian hair extensions and wigs. Our hair is sourced directly from trusted vendors to provide the highest quality hair on the market.


Due to the nature of raw hair products, texture, color tones, and wave patterns may vary slightly, which is normal for authentic raw hair.





Orders



By placing an order through dolledupcollections.store, you agree that:


  • All information provided during checkout is accurate
  • You are authorized to use the payment method provided
  • You understand and agree to our store policies



Dolled Up Collections reserves the right to refuse or cancel orders at any time for reasons including suspected fraud, incorrect pricing, or violation of store policies.





Pre-Orders



Unless products are specifically advertised as on-hand inventory, all orders placed on our website are considered pre-orders.


Pre-orders allow us to source luxury raw hair directly from our vendors.


Estimated timeframes:


Seattle Pick-Up:

7–8 business days


Out-of-State Orders:

8–9 business days


Tracking numbers are typically provided within 3–4 business days after the order is placed.


Business days do not include weekends or holidays.





Shipping



Once your order has been shipped and tracking information has been provided, Dolled Up Collections is not responsible for delays, lost packages, or delivery issues caused by the shipping carrier.


Customers are responsible for ensuring their shipping address is correct at checkout.





Refunds & Exchanges



Due to the hygienic nature of hair extensions, all sales are final.


Dolled Up Collections does not offer refunds or returns.


Exchanges are only permitted if an error was made on our behalf.


Items must remain:


  • Unused
  • Unaltered
  • In original packaging
  • Bundle ties intact



Any hair that has been installed, washed, colored, combed, brushed, or removed from the bundle ties cannot be exchanged.





Pricing



All prices listed on dolledupcollections.store are subject to change without notice. Dolled Up Collections reserves the right to modify or discontinue products at any time.





Limitation of Liability



Dolled Up Collections shall not be held liable for any damages resulting from the use of our products or website.





Contact Information



For any questions regarding these Terms of Service, please contact us at:


info@dolledupcollections.store


Website:

dolledupcollections.store